Efficient & Quality System Implementation Delivery
Courtland Consulting is a social change leader and nationally recognized as the top system delivery vendor for system implementation projects. We are efficient and passionate about delivering consulting services that meet the needs of our clients. The Courtland Team addresses the complexities of helping governments, corporate partners, and nonprofits with the delivery and roll out of system upgrades, system replacements, or completely new systems. We prepare the users for the changes that the new technology introduces to your employees and stakeholder community.
Proven System Implementation Approach
A program or project system implementation cannot be considered successful if the system users do not embrace and use the new system and business processes to carry out the mission of the business or program. Courtland’s implementation approach is user-focused. We understand the benefits and challenges that a new or upgraded system introduces to the system users, and we build a comprehensive change management plan to address this.
We utilize our best practices to work with your project leadership and subject matter experts to plan, develop, train and support your system implementation. There are four main factors to ensure total project readiness for your system implementation: Conversion and Data, Application and Technical, Organizational, and User.
Readiness Assessment ensures the client’s concerns are assessed
and mitigated to safeguard the success of the deployment.
Comprehensive System Training & Support
Our system training is further user-focused with an integrated process that links change management, communication, and project readiness. Courtland analyzes procedures and work flow functions from the old system and translates them to the new system through training and support. This helps to prepare users to perform their jobs efficiently when the system goes live. Courtland’s training services include:
- Training Plans
- Resource Websites
- Learning Management Systems
- Training Material Development
- Instructor-led Courses
- Training Reports
Courtland’s support model allows our team to be on-site post implementation to offer real-time personal guidance to troubleshoot issues. Support services may include:
- Onsite & Remote Support
- Help Desk
- Triage Team
- Training Support