Is Your Documentation Relevant for the 21st Century?
At the beautiful location of Myrtle Beach, SC, the Center for the Support of Families and the Courtland Consulting Team conducted a partner technology training session at the Eastern Regional Interstate Child Support Association (ERICSA) 2016 Conference on “Is Your Documentation Relevant for the 21st Century?”. This page lists all of the presentation and resource materials provided for the session. Feel free to contact Michelle LeFeve at lefevem@courtlandconsulting.com with any questions on this material. We hope you find it useful!
Speakers:
Cynthia Holdren, Center for the Support of Families
Michelle Le Feve, Courtland Consulting
Marcia Witt, Courtland Consulting
Session Title:
Is Your Documentation Relevant for the 21st Century?
Session Description:
With 191 million US consumers using smartphones, is your documentation evolving to meet the needs for the millennial generation? Creating policy, training or technical materials that are consistent in tone, language and professionally styled increases your credibility, provides a more engaging user experience, and reduces overall support costs. This session provides best practices and resources to increase your writing efficiency and usability for the 21st Century.
D7-ERICSA-Presentation – Is Your Documentation Relevant for the 21st Century? (3MB)
Resources:
OCSE – A Guide to an Employers Role in the Child Support Program
Example Technical Document – OCSE – E-IWO Software Interface Specification for States and Employers
Training Documentation Template
Learning Value Chain and Sample Training Evaluation Questions
Why Bite Sized Learning Is Better For Your Learners
Practical Practices For Creating Impactful Elearning
Example writing style guide, organizational tips and evaluation tips www.plainlanguage.gov
Federal resource site for agencies delivering digital services to the public www.digitalgov.gov
