Courtland Consulting® (Courtland) provides implementation, project evaluation, web and training technology consulting services. In conducting business with us, your privacy is very important. We have developed the following Privacy Policy in order for you to understand how we collect, use, communicate and disclose, and make use of personal information. By accessing this website, you are agreeing to be bound by our website Privacy Policy, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law. Courtland is committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

PRIVACY POLICY
 
Information Collection and Use
 
The Courtland Consulting website uses forms in which you give us contact information (including your name, address, telephone number, and email address) so you can place orders, request information and support, make product suggestions and send us general feedback. For certain services, we may also request a credit card number, social security number or tax identification number, or other financial or identifying information.
 
Courtland Consulting receives and stores any information you enter on our Website or give us in any other way in our client relationship management system, including through email, telephone, or other communications with our project management, client service or sales departments. If you contact us for support, we will keep an internal record of the support given.

Courtland Consulting uses your information to contact you regarding functionality changes to our services, our Website, new Courtland Consulting services, industry trends, helpful tips, and special offers we think you’ll find valuable. If you would rather not receive this information, please see the “Updating Your Information” section below on how to change your preferences.

Courtland Consulting uses information gathered about you from our site statistics (for example your IP address) to help diagnose problems with our server, and to administer our Website. We also gather broad demographic information from this data to help us improve our site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.

Our website uses cookies which are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. This information is collected in an anonymous form that includes no personally identifiable information. No personally identifiable information is collected on this website unless that information is explicitly submitted via a fill-in form. For example, an email address submission is requested in order to Contacts Us on http://www.courtlandconsulting.com and users will have the option to provide this information or not.

This anonymous information generated by cookies is transmitted to Google where it is processed to generate anonymous, aggregate reporting on website activity strictly for the domain http://www.courtlandconsulting.com. These reports are used to gain insight on how best to optimize the user experience, content, and marketing at http://www.courtlandconsulting.com.

Cookies are also used to display remarketing advertisements, based upon the user’s previous visits to http://www.courtlandconsulting.com, across the internet.

Remarketing advertisements are displayed through Google’s display-advertisement network. Users may opt out of Google’s use of cookies at any time by visiting the Google Ads Preferences Manager at https://www.google.com/ads/preferences/.
 
Client Request of Own Information
 
Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, financial information (e.g., credit card account information) that we maintain about them, unique identifier information (e.g., client number or password) that we maintain about them, transaction information (e.g., dates on which clients made purchases, amounts and types of purchases) that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails, client inquiries), contact information (e.g., name, address, phone number) that we maintain about them, and a description of information that we maintain about them. Clients can access this information by emailing us at contactus@courtlandconsulting.com.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, and communications that the consumer/visitor has directed to the site. Clients can have this information corrected by emailing us at contactus@courtlandconsulting.com.

Security

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. Your information is stored in a password protected database.

Updating Your Information

You may alter your account information or opt out of receiving communications from us and our partners at any time. We have the following options for changing and modifying your account information or contact preferences.
1. You may send an email to contactus@courtlandconsulting.com
2. You may call us at: (517) 908-3950
3. You may send postal mail to Courtland Consulting at the following address: Courtland Consulting,  ATTN: Client Accounts, 1500 Watertower Place, Suite 200, East Lansing, Michigan 48823-8048 USA

Sending Emails

Courtland Consulting uses email to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links to allow you to contact us directly. We strive to promptly reply to your messages. The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded. Payment notifications for domain name, web hosting, SSL certificate or subscription, general announcements, etc. are sent to the primary account holder.

Compliance with Laws and Law Enforcement

Courtland Consulting cooperates with US government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to US government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. We will also share your information to the extent necessary to comply with ICANN’s rules, regulations and policies.

Credit Card Processing

Please keep in mind that for security reasons, Courtland Consulting:
  • Prevents unauthorized access, maintains data accuracy, and ensures the correct use of information, through appropriate physical, electronic, and managerial procedures to safeguard and secure the information it collects online and offline.
  • Hires the services of reliable third party companies to manage credit card information and payment gateway secured encryptions for the websites of its clients. Such companies charge fees per transaction and/or fees per month for which the client is responsible. Most such companies offer various fee plans to best suit the needs of the client’s business depending on the volume of the client’s online transactions.
  • Does not store credit card data.
 
Third Party Service Providers

Courtland Consulting may at times provide information about you to third parties to provide various services on our behalf, such as processing credit card payments, serving advertisements, conducting contests or surveys, performing analyses of our products or client demographics, shipping of goods or services, service needs, and client relationship management. We will only share information about you that is necessary for the third party to provide the requested service. These companies are prohibited from retaining, sharing, storing or using your personally identifiable information for any secondary purposes.

In the event that we use third party advertising companies to serve ads on our behalf, these companies may employ cookies and action tags (also known as single pixel gift or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

Contests/Surveys

From time-to-time, Courtland Consulting may provide you with the opportunity to participate in contests or surveys. If you choose to participate, we may request certain personally identifiable information from you. Participation in these contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose the requested information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code and age level note that you must be 18 or older to enter). We use this information to notify contest winners and award prizes, to monitor site traffic, and to personalize our site.
Courtland Consulting may use a third party service provider to conduct these surveys or contests. When we do, that company will be prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

What Happens to My Personal Information If I Terminate My Courtland Consulting Account?

When your Courtland Consulting account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in a “deactivated” status or archived on our relevant Courtland Consulting databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.

CHANGES IN OUR PRACTICES

Courtland Consulting reserves the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this privacy statement, our announcements page, and other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

CONTACTING US

If you have any questions about our Privacy Policy, the practices of this Website, or your dealings with this site, please contact us at:
Email: contactus@courtlandconsulting.com
Phone: (517) 908-3950
U.S. Postal Mail:
Courtland Consulting
ATTN: Customer Support
1500 Watertower Place, Suite 200
East Lansing, Michigan 48823-8048
U.S.A.

Last Updated: 05/31/2018