Help Desk Management Tool

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Help Desk Management Tool

Use a help desk ticket system on your website to easily manage customer questions and quickly resolve issues. A ticket system makes it convenient for both you and your customers.

Description

Need a Help Desk Management Tool for Your Website?

Use a help desk ticket system on your website to easily manage customer questions and quickly resolve issues. A ticket system makes it convenient for both you and your customers.

A help desk ticket tracking system that allows for:

  • Unlimited tickets
  • File attachments
  • Guest tickets
  • Custom fields
  • Private notes
  • Ticket form with customization fields
  • Advanced filtering
  • Customizable email notifications
  • Canned replies
  • Custom assigned agent rules
  • Export tickets
  • Schedule tickets
  • Satisfaction survey
  • Knowledgebase and FAQ integration
  • Print ticket
  • And more

Includes a front-end and back-end interface for agents for ticket management and tracking.

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