Tag: customer support

Need to take your email with you?

At Courtland, our Support Team answers a lot of different questions.  But one of the most frequent questions from our clients is – how to set up email on their iPhone.  We can usually help walk our clients through this setup over the phone in about fifteen minutes, but for those that don’t have the […]

Support from Start to Finish

At Courtland Consulting we do not just build your website and hand you the keys. We provide you with a full support team to help you down the road with anything you may need. From start to finish and beyond, Courtland will be there to help!We start by crafting a website that fits your needs perfectly. […]

How to Help our Courtland Team be a Part of your Team

Our Courtland creative team’s goals are to be an extension of your team.  Don’t have a developer on your team, but want to add a little pizzazz to your website?  We have one that can help.  Need a data migration or conversion or a web service programmed but don’t have a programmer on staff?  We […]

Update this, upgrade that, who has time? And is it really necessary?

It seems upgrades have become one of those annoying things we all love to hate, like robocalls, spam emails, and junk mail. Who has time?!? But unlike all of those things, upgrades are not something extra trying to be peddled over the internet, they can contain critical upgrades, security patches, and important new features brought […]

Choosing the Right Email for your Business or NonProfit

So your small business or nonprofit needs to update their website?  But what does that mean for your email? Whether you are creating a brand new website, or upgrading an existing one, choosing the right email hosting is one of the many things to think about. There are a number of choices when it comes […]

Michigan-Based Consulting Firm’s Creative Division Grows 40%; Rebrands Under Parent Company

The former Strudell Studios® Creative Division of Courtland Consulting® announced today it will rebrand under Courtland Consulting, a small business enterprise technology consulting firm. East Lansing-based Courtland Consulting established the Strudell Studios brand in 2008 to promote the company’s creative services for graphic design, web design and web development. Courtland’s Creative Division serves a large […]

10 Things to Aid in Building a Top-level Help Desk

The key to any top-level help desk is to build trust and confidence in your customer base which in turn helps to establish credibility. By delivering consistent, quality customer service, your client base will trust you more and more and use the help desk as a go to source for information and resolving issues. This […]

Courtland Provides Help Desk and Quality Assurance for Michigan CIMS Project

The Michigan Department of Education (MDE), Office of Special Education and Early Intervention Services needed help establishing a new monitoring and quality assurance system with a focus on improving educational results for Michigan students with disabilities. With our history of successful system implementation, Courtland Consulting was selected by the Prime Vendor, Public Sector Consultants (PSC), […]

State of Michigan Child Support Project

As a leader in the area of Child Support system design, project implementation, training and customer support, Courtland Consulting has been a key resource since 1990 in managing compliance activities and assisting the State of Michigan to certify the federally mandated Michigan Child Support Enforcement System (MiCSES).Historically, Courtland’s business analysts, quality assurance consultants, instructional designers, […]

State of New Jersey Child Support Project

Courtland Consulting has provided implementation and customer support services to the New Jersey Division of Family Development NJKiDS Child Support Project since 2006. Our primary role is to prepare the users for conversion to the new NJKiDS application and provide user support following the conversion to assure proficiency and productivity. Courtland’s experienced team worked closely […]