Outstanding User Support
Whether it’s web support or ongoing helpdesk support for various projects, Courtland is here to help! As a helpdesk team, Courtland is the vital link between users and system vendors when implementing a new system. We notify the vendor of any system errors as well as help the end users work through issues and understand the new processes. We provide knowledgeable and friendly support so users successfully carry out the new system processes.
The Courtland team walks side-by-side with users, not only during the initial training, but well after the new system is up and running. We are highly skilled at anticipating questions and take the time to understand each customer’s concerns, while thoroughly researching a solution. Providing top-notch support is our highest priority!